Frequently Asked
Questions
Which type of window furnishings will work best in my home?
When you book a free in-home consultation, our knowledgeable consultants will discuss all of your options with you. We will make sure to cover both what design will look best as well as what product will achieve the most practical solution for your needs.
Question: What do I need to do to prepare my home for a consultation or installation?
Not much! As long as you have the keys to your front door, our team can come out and assist. When we visit, whether measuring or installing, we need to have access to the area you want to be furnished, so you may need to clear a little space. Otherwise, all of our installers clean as they go, so you don’t need to worry about the mess.
What is the warranty period offered?
We offer a two-year warranty on any product. This includes all curtains, tracking and blinds. Of course, we are happy to assist with repair options outside of this period too, should you need it in the future.
Do you offer an installation service?
Yes! On all of our own locally made products. To ensure a hassle-free experience, we offer the complete service: from design/product selection, measuring, manufacturing, all the way down to the final installation.
I’ve had my measure and quote, what is the process from here?
When you want to proceed, a 50% deposit is payable to confirm your order. Once this has been received, we’ll know you want to go ahead and will order any fabrics or components needed for our team to manufacture your products. Once ready, our team will contact you, usually a week in advance, to book your installation time, where the final invoice will be provided along with your new window furnishings.
What suburbs are covered for your free in-home consultation, measure and installation service?
We service Metropolitan Adelaide and the Adelaide Hills. If you’re outside these areas, we may be able to combine appointments in your area to reduce wait times.
